📌 Use this article to understand why your Casinozer account is restricted, find the reason for the restriction, and know what to do to restore full access. This article is for players who see the message "Games access are limited" or "Payment access are limited" on Casinozer.
What do "Games access are limited" and "Payment access are limited" mean?
The messages "Games access are limited" and "Payment access are limited" mean that your Casinozer account is temporarily restricted. While your Casinozer account is restricted, some features, such as playing games, making deposits or requesting withdrawals, are paused.
"Games access are limited" appears as a red banner in the games section of Casinozer.
"Payment access are limited" appears as a red banner in the payment section of Casinozer, for example on the deposit page.
Both messages come from one single restriction on your Casinozer account, not from two separate problems. The banner appears in whichever section of Casinozer you are using.
Is the restriction on my Casinozer account permanent?
The restriction on your Casinozer account is temporary. The restriction is lifted once the situation that caused it is resolved.
How do I find out why my Casinozer account is restricted?
In most cases, we send you an email explaining why your Casinozer account is restricted. This email is sent to the email address linked to your Casinozer account. It tells you the reason for the restriction and whether you need to do anything.
If you can't find this email in your inbox, check your spam or junk folder.
My Casinozer account is restricted because of a document request
Your Casinozer account can be temporarily restricted when documents we asked for have not been sent.
If you have not completed your Casinozer account verification yet, complete it directly from your profile. Verification documents are uploaded from your profile, not sent by email. To find out how, read How do I verify my account?
If we asked you for additional documents, send them to the email address shown in our request. To find out more, read Why am I asked to send additional documents?
The restriction on your Casinozer account is lifted once your documents have been checked and approved.
Why is my verified Casinozer account restricted?
A verified Casinozer account can still be temporarily restricted. This happens when we asked you for additional documents and did not receive them, usually after several requests.
Having a verified Casinozer account does not mean that we won't ask you for other documents: additional documents can be requested at any time. Send the requested documents to the email address shown in our request. Full access to your Casinozer account is restored once your documents have been checked and approved.
My Casinozer account is under review
As part of our standard checks, your Casinozer account can be placed under review. Account reviews are provided for in the Casinozer Terms and Conditions.
While the review is ongoing, your Casinozer account is temporarily restricted: login, deposits and withdrawals are paused. You don't need to do anything. We'll contact you if we need more information, and you'll receive an email once the review of your Casinozer account is complete.
Other reasons for a Casinozer account restriction
Your Casinozer account can also be temporarily restricted for other security reasons. In this case too, we send you an email explaining the reason, and your situation is reviewed individually.
What if I see "Deposit not allowed. Please contact support."?
The message "Deposit not allowed. Please contact support." is different from "Games access are limited" and "Payment access are limited". It does not mean that your Casinozer account is restricted, and the situations described in this article don't apply to it. If you see "Deposit not allowed. Please contact support.", contact us through Live chat.
Technical errors, such as a page not found or a page that doesn't load, are not related to your Casinozer account status either.
Still have questions about your restricted Casinozer account?
If you have questions about the restriction on your Casinozer account, contact us through Live chat (available 24/7) or by email at [email protected].
Next step: Why am I asked to send additional documents?