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Why can't I log in to my account?

Find out how to log in to your Casinozer account and what to do if you see an error message when logging in.

Written by Laetitia

📌 Use this article to log in to your Casinozer account and fix the most common login problems. This article is for players who already have a Casinozer account.

How do I log in to my Casinozer account?

To log in to your Casinozer account, you need your email address or your username, plus your password.

  1. Select Sign In at the top right of the Casinozer page.

  2. In the Login field, enter the email address linked to your Casinozer account, or your username.

  3. In the Password field, enter your password.

  4. Select Sign In.

  5. If two-factor authentication is enabled on your account, enter the code shown in your authenticator app.

When the login succeeds, your balance appears at the top right of the page.

Which details can I use to log in to Casinozer?

You can log in to Casinozer with only two identifiers:

  • The email address linked to your Casinozer account

  • The username you chose when you created your Casinozer account

You cannot log in to Casinozer with your phone number, even if it is registered on your account.

Your Casinozer account has a single password. It is the same whether you log in with your email address or your username.

What to do if Casinozer doesn't accept my password

If Casinozer does not accept your password, check that:

  • Caps Lock is off on your keyboard

  • The email address or username you entered is the one linked to your Casinozer account

  • There is no space before or after your email address or username

If you have forgotten your Casinozer password, follow the steps in I forgot my password: how do I reset it?

Logging in with two-factor authentication

Two-factor authentication (2FA) is an optional security feature on Casinozer. If 2FA is enabled on your Casinozer account, every login asks for a verification code in addition to your password. The code is generated by the authenticator app you linked to your account, such as Google Authenticator or Authy.

The 2FA code is time-sensitive and refreshes at regular intervals. Always enter the code currently shown in your authenticator app.

If you no longer have access to your authenticator app, contact us through Live chat (available 24/7) or by email at [email protected].

Still can't log in to your Casinozer account?

If you still cannot log in to your Casinozer account after following the steps above, contact us through Live chat (available 24/7) or by email at [email protected].

To help us find the cause faster, tell us:

  • The email address or username you are trying to log in with

  • The exact error message you see on the screen

Never share your password with anyone, including our support team.

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