📌 Use this article to find out which personal details you can change on your Casinozer account, and how to ask us to update your name, date of birth, country, address, phone number or email address, and how to change your IBAN. This article is for players who already have a Casinozer account.
Which Casinozer account details can I change myself?
You can change your password yourself, and you change your IBAN when you request a withdrawal. To change any other personal detail, contact us through Live chat (available 24/7) or by email at [email protected]. When you ask us to change a personal detail, always tell us the reason for the change.
How do I change my Casinozer password?
If you forgot your Casinozer password and can't log in, follow the steps in I forgot my password: how do I reset it?
How do I change my name or date of birth on Casinozer?
To change your name, surname or date of birth on your Casinozer account, contact us and upload an identity document showing the correct information in the Verification tab of your Casinozer account. We correct your details based on this document, then check your Casinozer account verification again.
We can correct, for example:
A spelling mistake or a missing accent in your name
A maiden name or married name
A day and month swapped in your date of birth
We can only change your name or date of birth to the information shown on your identity document.
How do I change my country on Casinozer?
If you moved to another country, contact us and send a proof of address for your new country. We update your country, then check your Casinozer account verification again.
When your country changes, the Casinozer services and payment methods available to you may also change.
How do I change my address on Casinozer?
Your postal address is updated automatically on your Casinozer account when you complete account verification, based on the proof of address you upload. Once your Casinozer account is verified, you don't need to ask us to change your address.
How do I change my phone number on Casinozer?
To change the phone number on your Casinozer account, contact us. We'll ask you a few questions about your Casinozer account to confirm that you are the account owner, then update your phone number in the same conversation.
How do I change the email address of my Casinozer account?
To change the email address of your Casinozer account, contact us. Before we change your email address, you need to:
Answer a few questions about your Casinozer account.
Complete a liveness check: a short face scan done with your phone or computer camera, which confirms that you are the account owner. We send you the link.
Tell us the reason for the change.
Once your identity is confirmed, we change your email address and let you know in the conversation. You won't receive a confirmation email.
If you also want to remove two-factor authentication (2FA) from your Casinozer account, we can't do both at the same time. We change your email address first, then remove 2FA after 24 hours.
If we can't confirm your identity, we can't change your email address. In this case, contact us from the email address currently linked to your Casinozer account.
How do I change my IBAN on Casinozer?
Your IBAN is the bank account number we use to send your withdrawals by bank transfer. You don't need to contact us to change your IBAN: request a withdrawal to your new IBAN, and we automatically send you a secure link by email to verify your new bank account. The link is valid for 48 hours. Your withdrawal stays on hold until your new bank account is verified.
The name on your bank account must match the name on your Casinozer account.
Next step: How do I verify my account?