📌 Use this article to reset your Casinozer password if you forgot it, and to get a new password through Live chat if the reset email doesn't arrive or you can no longer open your mailbox. This article is for players who already have a Casinozer account.
How do I reset my Casinozer password?
To reset your Casinozer password, use the Forgot password? link in the Casinozer Sign In window.
Select Sign In at the top right of the Casinozer page.
Select Forgot password? below the Password field.
Enter the email address linked to your Casinozer account.
Open the password reset email sent to that email address, and select the link in the email.
On the page that opens, enter your new password, then enter it a second time to confirm it.
Once your new password is confirmed, you can log in to your Casinozer account with it.
What to do if the "Forgot password?" link doesn't let you reset your password?
The password reset email can take a few minutes to arrive. If you don't see it, check the spam, junk or promotions folder of the email address linked to your Casinozer account.
If the password reset email has still not arrived after 10 minutes, or if you can no longer open the mailbox linked to your Casinozer account, you can ask for a new password in Live chat.
How do I get a new Casinozer password through Live chat?
To get a new Casinozer password through Live chat:
Open Live chat.
Tell us that you forgot your password.
Give the email address linked to your Casinozer account.
We then send you a secure link to confirm your identity.
How do I confirm my identity to get a new password?
Open the secure link we send you and complete the liveness check. A liveness check is a short face scan done with your phone camera, which confirms that you are the owner of the account.
Once your identity check is approved, we send a new password to the email address linked to your Casinozer account.
Can I send a selfie or my ID in Live chat?
No. We never ask you to send a selfie, a photo of your identity document or your password in Live chat. Your identity is checked only through the secure link we send you. Never share your password with anyone, including our support team.
When will I receive my new password?
You receive your new password by email after your identity check is approved. We can't give you an exact time for this email.
If the new password email doesn't arrive, check the spam, junk or promotions folder of your email address. If the email is not there either, contact us again in Live chat.
After you get a new Casinozer password
After you reset your Casinozer password or receive a new one, update the password saved in your browser or on your device. If your browser still has your old Casinozer password saved, it may fill in the old password automatically and your login will fail.
Next step: Why can't I log in to my account?